Shipping policy
Shipping Policy
Thank you for choosing Bricks n Blocks as your trusted source for landscape supplies. This Shipping Policy outlines the terms and conditions governing the shipping of products purchased through our online store. Please take a moment to review this policy to ensure a smooth shopping experience.
Our fleet of trucks is equipped to handle various delivery requirements. From smaller trucks that can accommodate several pallets to larger loads that require a truck and trailer, we have the capacity to make your delivery happen.
Shipping Methods
We offer the following shipping methods:
Dump Trucks
Our dump trucks are well-equipped to handle most bulk deliveries, ranging from small to tandem loads. We strive to provide same-day service for your convenience, with the exception of long weekends.
Flat Bed Trucks
For deliveries that require easy access and quick unloading, we offer flat bed trucks. These trucks are ideal for transporting palletized materials such as pavingstones, slabs, retaining walls, fire pit kits etc. With a flat bed truck, you can expect a smooth and efficient delivery process when you have a machine on site to off load.
Crane Trucks
When you need materials delivered to a location with limited access or require assistance with unloading, our crane trucks are the perfect solution. These trucks are equipped with a crane that can lift and place materials precisely where you need them. With a crane truck, you can save time and effort during the delivery process.
Trucks with Forklift
If your project requires materials to be unloaded and placed in specific areas, our trucks with forklifts are the ideal choice. These trucks are equipped with a forklift attachment, allowing for easy and precise placement of materials. With a truck with forklift, you can ensure that your materials are delivered exactly where you need them.
Shipping Zones
We currently ship to the following zones:
Vancouver / Burnaby / North Shore
Order Processing Time
Orders are typically processed within 1-2 business days of receiving the order. If an order experiences any delay due to stock availability, weather conditions, or other unforeseen circumstances, we will notify you as soon as possible.
Shipping Costs
Shipping costs are calculated based on the shipping method required and the total order weight. You can estimate your shipping costs during the checkout process but are only finalized when we confirm your intent to purchase.
Shipment Tracking
Once your order has been processed and shipped, you will receive a confirmation. You can monitor the status and progress of your shipment on the website.
Shipping Providers
We partner with reputable shipping carriers to ensure the safe and timely delivery of your landscape supplies.
Delivery Times
Delivery times may vary depending on your location and shipping method. While we make every effort to ensure timely delivery, please note that unforeseen circumstances, including weather, traffic, and carrier delays, may affect delivery times. We recommend that you allow for some flexibility when scheduling your projects.
Delivery Inspection
Upon receiving your order, please inspect all items for damage or discrepancies. If you notice any issues, contact our customer support team within 2 days of receipt, and we will work to resolve the problem promptly.
Shipping Restrictions
Certain products, due to their size or hazardous nature, may be subject to shipping restrictions or additional charges. Please review the product description and any special shipping information provided on the product page.
Returns and Exchanges
For information on returns and exchanges, please refer to our Return and Refund Policy for further details.
Contact Us
If you have any questions, concerns, or need further clarification about our Shipping Policy, please do not hesitate to contact our customer support team at sales@bricksnblocks.com or 604-984-3008. We are here to assist you.
We value your trust in Bricks n Blocks, and we are committed to providing you with high-quality landscape supplies and a seamless shopping experience. Thank you for choosing us as your landscape supply provider.
*Note: This Policy is subject to change, and any updates will be posted on our website.*
Sincerely,
Bricks n Blocks
70 Senator Rd, North Vancouver
sales@bricksnblocks.com
604-984-3008